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Are Concert Tickets Worth the Cost? Exploring the Benefits of Ticket Insurance | CBC Radio

The Growing Cost of Concert Tickets

In recent years, the expense of concert tickets has escalated dramatically, particularly for high-profile performances. A report published by Polstar in January revealed that the average price for a ticket to see top touring artists worldwide reached $135.92 in the U.S. ($187.79 in Canada). This was a significant leap from 2015, when concert-goers only had to pay around $78 ($107.77 Cdn) on average. This steep increase in prices can be seen in the resale market, where tickets to major events are often listed at exorbitant prices.

Take Beyoncé’s concerts as a notable example. For her Formation tour in 2016, floor tickets were reselling for approximately $330. Fast forward to 2023, and similar seats for her Renaissance tour were going for around $1,000. Given these steep costs, it’s no surprise that many people are exploring options such as ticket insurance to avoid financial loss if they cannot attend the event for unforeseen reasons.

Understanding Ticket Insurance

As concert ticket prices soar, individuals like Ariana Rendon have started opting for ticket insurance as a safety net. When she secured tickets to see Kendrick Lamar in New York City, the online checkout process presented an option for ticket insurance, which she decided to purchase. “It’s like bringing a jacket just in case you get cold,” Rendon remarked, highlighting the practical mindset many have when investing in costly tickets.

Ticket insurance allows buyers to recoup their expenses if they are unable to attend due to specific circumstances, such as illness or travel disruptions. This kind of insurance is becoming increasingly relevant for concert-goers, especially around major tours where financial stakes are high.

Pros and Cons of Ticket Insurance

Experts suggest that for those traveling to an event, particularly by air, investing in ticket insurance can provide peace of mind. Shiraz Mawani, a ticket reseller based in Toronto, observes that unexpected situations can arise when air travel is involved. “Things can happen unexpectedly,” he explains, noting the potentially valuable nature of ticket insurance, although he also points out that it may not be necessary for everyone.

Mawani emphasizes alternative strategies for those unable to attend an event, such as passing their ticket to a friend or attempting to sell it on secondary markets. While the prospect of reselling might seem appealing, it can be hit-or-miss, and not everyone is comfortable navigating that process.

The Impact of FOMO on Ticket Purchases

The phenomenon of “fear of missing out” (FOMO) often drives individuals to opt for ticket insurance. According to finance experts, the emotional weight that comes with a significant investment in concert tickets can propel people to seek additional security. The thought of losing out on hundreds—or even thousands—of dollars without attending the event adds layer of anxiety.

Insurance companies are aware of this, and they capitalize on consumers’ apprehensions about potential losses. With larger concert tickets being high-value purchases, the appeal of safeguarding that investment becomes a priority for many buyers.

The Process of Claiming Ticket Insurance

It’s crucial to understand that getting reimbursement for a non-attended event through ticket insurance often involves specific conditions. Individuals can’t simply change their minds or decide not to attend for personal reasons and expect a full refund.
Typically, insurance companies require documentation, such as a doctor’s note confirming a major illness or incident that prevents attendance.

One individual, Eve Egan, learned this lesson first-hand. She purchased VIP tickets to see her favorite band and secured insurance, confident she was covered. When she couldn’t attend due to a lack of companions, her claim was initially rejected because she couldn’t provide the necessary proof of illness. After a month-long process of advocating for her reimbursement without success, she eventually received her money back but emphasized the complexities involved.

Ultimately, experts recommend thorough understanding and caution before making large-scale purchases coupled with insurance, as not meeting the requirements can complicate claims.

Successful Claims and Peace of Mind

In some cases, ticket insurance provides the peace of mind it promises. For Rendon, the insurance she purchased proved beneficial when she injured her ankle and required surgery before the Kendrick Lamar concert. Unable to sell her ticket and worried about losing her money, she utilized the insurance, securing a doctor’s note to substantiate her claim. Within 48 hours, she had her money refunded through direct deposit, illustrating the efficacy of ticket insurance under the right circumstances.

Final Thoughts on Ticket Purchases and Insurance

As concert ticket prices continue to rise, so too does the relevance of insurance as a potential safeguard for audiences. While purchasing tickets can be a thrilling experience, it’s essential to consider what happens when plans change. Various factors, ranging from unexpected illnesses to simple scheduling conflicts, can affect attendance.

As more fans take a proactive approach to their purchases—opting for insurance or alternative solutions like ticket transfers—understanding the benefits and limitations associated with these options becomes increasingly important.

Given the complexities that accompany concert events, both fans and industry experts encourage potential attendees to approach ticket purchases with both excitement and caution. Whether an individual decides to invest in insurance will depend on their personal circumstances, but as ticket prices continue to trend upward, it’s a consideration worth exploring.

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